Read our guides, and download posters to Set your restaurant up as delivery-only and contact-free rider pickup and deliveries.

1. What are you doing for your riders during coronavirus?

Deliveroo is creating a support fund to make sure that riders impacted by the virus are supported during this difficult time. 

This is a one-off fund that will be time-limited and designed to support riders in these unique and difficult circumstances. The policy will remain under review as this unprecedented situation develops. 

Further to this, the UK Government has made it easier for self-employed people who need to self-isolate or are diagnosed with Coronavirus to get support through the benefits system. 

This includes Deliveroo Riders. Further details 


2. Will riders definitely be available over the next few weeks or should I look at arranging my own driver?


First and foremost, our number one priority is rider safety (see link for further details). 

Based on trends in international markets and the stability of our rider fleet, we do not anticipate any significant issues in rider availability in the coming weeks.


3. Is Deliveroo able to hire some of our hourly team members and, if so, what do they need to do to sign-up as a rider?

We want to help restaurants who may no longer be able to employ all their hourly staff and these employees can sign up to be a rider https://deliveroo.co.uk/apply; the speed at which we're able to onboard new riders will vary by zone.


4. Are you also able to share your safety planning for riders & customers, plans to minimise the risk of spreading the virus and contingency plans for reduced riders numbers?

Visit the Coronavirus (CORVID-19) Help Center page to see the latest guidance and recommended actions.

Based on trends in international markets and the stability of our rider fleet, we do not anticipate any significant issues in rider availability in the coming weeks. See the above link for Deliveroo Coronavirus Safety guidance.


5. What should I do if one of my employees has symptoms of coronavirus?

Please contact your official medical authority for guidance and immediately notify us through your Account Manager or partners@deliveroo.co.uk (using the subject line: 'Employee Coronavirus') if one of your employees has tested positive for coronavirus. 

We may need to contact riders who have been in your restaurant and share relevant guidance with them.

6. What should I do if one of my customers has symptoms of coronavirus?

Please contact your official medical authority for guidance and immediately notify us through your Account Manager or partners@deliveroo.co.uk (using the subject line: 'Customer Coronavirus') if one of your staff or in-house customers has symptoms of coronavirus.

We may need to contact riders who have been in your restaurant and share relevant guidance with them.

7. Do you have any guidance on what we can do to take extra precautions while preparing food for delivery?

We've prepared a selection of guides and posters to help you and your staff stay safe, as well as reduce the risk of contamination between riders and customers. 

Due to the exceptional situation in which we find ourselves, we are recommending a series of measures for delivery services which we believe will help you to operate effectively and safely:

Prominently display poster information regarding food safety and personal hygiene in your kitchens and staff rooms - and where appropriate send these directly to employees.

For example posters and set up: See our guide to converting existing restaurants to delivery-only ('Example sign') and ('Example floor plans'), Part one: Best practice delivery-only operations - physical set up

  • Encourage staff to take their temperature regularly and to be more alert than usual to potential symptoms that could indicate infection - notably breathing difficulties, coughing or a high temperature (38°C or higher for most adults).
  • All food handlers need to wash their hands regularly and thoroughly using an alcohol-based hand rub or soap and water for 30 x seconds every 15-20 minutes. In addition to the basic food safety level standards for chefs we recommend that additional training is made available where possible.
  • Ensure that all kitchen equipment including fridges, food containers and chopping boards are cleaned and sanitised.
  • Provide hand sanitiser in your restaurant so it’s readily available to staff, customers and riders.
  • Ensure that your restaurant premises are regularly cleaned, especially in spaces where food is exposed, such as in the kitchen and dining areas.
  • We recommend that you regularly check public health authority guidance to keep up to date on advice provided. Circulate this advice to employees on a 'must read' basis. 
  • Orders should be properly sealed and packaged, using tape, and/or stickers before being made ready for rider collection. This will limit any potentially infectious airborne material from coming in contact with food during delivery. We also encourage you to double bag delivery orders so that food is kept safe inside before it is handed to the customer. 
  • Deliveroo will make stickers available to you should you need them.


8. How do we operate a delivery-only kitchen at this time?

9. What happens if the government shuts down restaurants?

As yet, we do not know whether the government will mandate restaurant closure, and if closure would prevent the continuation of food delivery services.

10. Have Deliveroo had any official government confirmation that the food delivery market is fine to continue operations?

Currently, restaurants are able to continue delivering food to customers. We do not know whether, in the future, the government will mandate restaurant closure, and if closure would prevent the continuation of food delivery services. 

Nevertheless, we recommend you implement a series of measures which will help you to operate delivery services effectively and safely:

  • Social distancing for all restaurant staff and riders, limit the number of riders in the store and mark waiting areas - 1 meter apart - on the floor inside and outside Contact-free handoff of bags - select a table per platform, with staff placing the bag on the table and walking away, before the rider approaches
  • Dedicated Order coordinators - choose someone on each shift to prepare delivery bags and make sure hand-off is managed without face to face interaction.
  • Stricter hygiene practices - frequently disinfect all high-uses surfaces (food prep areas, counters, tables, doors and door handles), making sure you and your staff are enforcing regular hand-washing - 20 seconds with soap and water, every 15-20 minutes
  • Rapid communication of possible any contamination is critical to preventing contagion

11. Can we extend our delivery radii on M+ to reach more customers?

Yes, we're now making changes to your delivery radii (how far from your restaurant we will deliver). There are also a number of other ways you can reach more customers:

  • Update your menu - you can request big changes such as updating new prices or adding dishes with our partner support team.
  • Add and edit photos - great photos help to sell your dishes and set you apart on Deliveroo. We encourage you to provide photography for at least 10% of your menu - it can boost your orders by around 12%.
  • Update your opening times - you can use your tablet to schedule your days off, for any other changes to your opening times - permanent or temporary
  • Run a special offer - you can get in front of more customers with Marketer, our in-app marketing tool
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