Limiting contact when delivering orders will help to keep everyone healthy. We've enabled a new feature which allows customers to select 'contact-free delivery' when they order.
This means the rider will leave the food at the door, rather than handing over directly. The rider will then step back at least 2 metres and wait nearby for you to collect it
We've prepared guidelines for in-house handover too. We hope that this new tool provides you and our riders with greater safety during this time.
There must be no physical contact between the restaurant staff and riders when they pick up the bags.
Create dedicated tables/areas for collection for each platform (one table per platform, at least 2 meters apart from each other).
Staff should place the sealed bag on a counter/table, move away from it, and allow the rider to approach the table and pick it up while maintaining safe distances.
When a rider collects food from your restaurant, ensure that they put the food straight into a thermal bag before they leave the restaurant.
It's vital that food is protected from any potentially infectious material.
Example sign - to be placed in a highly visible location, for riders picking up orders from your restaurant
Rider key messages:
Follow the directions of the Restaurant Coordinator
Respect the safety distance of at least 2 metres both outside and inside the store
Do not enter the store until your number is called
When your number is called, enter the Deliveroo-marked waiting area until the store staff have placed your order on the table and walked away
The delivery tables are disinfected regularly
If available, use hand sanitizer, or feel free to wash your hands inside
Avoid all kinds of contact during orders, both with the restaurant and with the customer