Rejecting an order should always be a last resort. A rejected order means a disappointed customer and this can impact future sales. 

Not only does rejecting an order mean you miss out on a sale, we know that when a restaurant rejects a customer's order, it reduces the chances of that customer ordering with them again.

To give customers the best chance of having a great experience on Deliveroo, we put restaurants with a higher acceptance rate further up the restaurant list.

How do I avoid rejecting orders?

How do I know if my restaurant is rejecting orders?

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