Check your internet connection
If your tablet is not connected, this may be caused by:
Weak WiFi signal
Slow internet speed
Router placement issues
Test your connection
Use another device connected to the same WiFi network.
Visit deliveroo.co.uk in a browser.
Check whether the website loads quickly.
If other devices are also slow or unable to connect, the issue is likely your internet connection.
Improve your connection
Move your tablet closer to the router.
Avoid using public WiFi networks.
Always connect using a private, password-protected network for your business.
If the signal remains weak, contact your Internet Service Provider (ISP) to ask about a WiFi signal booster.
Check your tablet time zone settings
Incorrect time zone settings can cause the Deliveroo app to:
Fail to load
Close unexpectedly
To check your time zone:
Open your tablet Settings (not the Deliveroo app settings).
Select Date and Time.
Choose your local time zone.
Turn on Automatic date and time (network provided).
Improve your router setup
Router positioning can affect signal strength.
For the best signal:
If your router has one antenna, point it sideways.
If it has multiple antennas, position:
One horizontally
One vertically
Keep the router:
Away from walls and metal surfaces
Away from other electronics
On a shelf (not on the floor)
In a central location within your premises
If you cannot reposition the router, contact your ISP about a WiFi signal booster.
Fix authentication errors
If you see a WiFi authentication error:
Go to your tablet Settings.
Select WiFi.
Tap the network showing the error.
Select Forget.
Reconnect and enter the correct password.
Your WiFi password is usually printed on a label on your router.
Important:
Passwords are case sensitive.
If you cannot find your password, contact your ISP for support.