Who is this for?
This guidance is for all partners in the UK market who may be considering listing CBD items on the Deliveroo platform. It explains which items fall under restrictions, why they are unsupported and what actions you may need to take to remain compliant.
What are CBD products
What are the restrictions on CBD items, and why are they restricted?
Why does this matter?
What action do I need to take
What happens if I do not follow these requirements?
What are CBD products?
CBD is a non-psychoactive compound derived from cannabis or hemp plants. While legally available in certain forms, CBD products are tightly regulated to ensure safety and compliance.
Products typically include:
Oils, Skincare
Supplements
Drinks
What are the restrictions on CBD items, and why are they restricted?
UK Partners may list pre-approved CBD products as specified here. The sale and listing of CBD products by partners on Deliveroo is prohibited in all other markets.
CBD is a category with legal sensitivities. At Deliveroo, we restrict CBD sales to ensure our customers are safe from unregulated or unsafe products as well as adhering to the regulations.
We will continue to review and update the approved list of CBD brand products periodically to ensure it remains compliant with the latest UK food and consumer laws.
I’m an existing Deliveroo partner — do I need to take action?
Review your menu to ensure none of your products fall outside of the pre-approved list of CBD items if you are a UK partner. Ensure you are listing no CBD items on the platform.
Remove any non-compliant items immediately from the menu.
If you're unsure whether a product qualifies as a restricted CBD item, please contact your Account Manager or Deliveroo support for further guidance.
CBD items must have an Age restriction tag.
Listings that breach this policy may be removed without notice. Repeated or serious violations can result in suspension or termination from the platform.
What happens if I do not follow these requirements?
Deliveroo closely monitors the platform for products that breach our Restricted Items policy. If a non-compliant item is detected:
It will be removed from your menu without notice.
Repeated or serious breaches may result in your store being suspended or permanently removed from the platform.