The ‘Food Hygiene Rating Scheme’ (’Food Hygiene Information Scheme’ in Scotland) aims to help consumers make informed choices by providing them with information about restaurant hygiene standards. This policy sets out the minimum food hygiene rating (‘Rating’) requirements that we expect Restaurants to meet in order to sell their products through the Platform.

Minimum Rating Requirements: 


While we always expect Restaurants to comply with the law and operate using best practice food hygiene standards; we appreciate that the unusual and unexpected can happen. Ratings are based on a snapshot of hygiene standards at the time of the inspector’s visit; so we understand that they do not always reflect a Restaurant’s usual standards. This is why we will, at our discretion, onboard/continue to work with Restaurants that temporarily fail to meet the Minimum Rating in certain circumstances. 

If you fail to meet the Minimum Rating, in order to sell through the platform you must: 

  1.    Notify deliveroo@surefootsolutions.com within 21 days of the local authority’s notification of Rating; and
  2. Provide deliveroo@surefootsolutions.com with written confirmation that you have made the necessary hygiene improvements / have compliant food hygiene procedures and management controls (‘confirmation of compliance’), e.g. via an independent audit.

Independent Audit: 

If you need help with arranging an independent audit, we can put you in touch with independent food safety auditors, SureFoot Solutions. For a fee, SureFoot will carry out an initial assessment by phone and if they are satisfied, they will confirm in a written report, which can be used as confirmation of compliance. If more improvements are required, they will follow up with a site visit to check that the improvements have been implemented before confirming in a written report. 

What if I’m ‘awaiting inspection’? 

You can continue to sell your products through the Platform while you’re waiting for an inspection, but you must contact deliveroo@surefootsolutions.com if you haven’t been inspected within 12 months of onboarding as we will require you to provide confirmation of compliance (as above). You should ensure that you have compliant food hygiene procedures and management controls in place so that when the inspector does finally call, you will achieve the highest possible Rating.

What if I disagree with the Rating? 

You have the right to appeal, the right to reply and the right to request a re-visit inspection. Details of these options will be contained in your Rating notification letter, but also see this FSA Information Note for further information.

·         Appeal: Remember you have 21 days from notification of your Rating to submit an appeal to the local authority. During the appeal process, your revised Rating will not be published; your food hygiene rating will be shown as ‘awaiting publication’.

·         Right to Reply: This enables you to highlight any actions you’ve taken to improve hygiene standards or to explain any unusual circumstances at the time of the inspection. This is then published online together with your Rating.

·         Request for re-visit: If you are confident that you have made the necessary improvements, you can ask for a re-visit before your next planned inspection so that your hygiene standards can be reassessed with a view to obtaining a higher Rating as soon as possible.

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