All Menu Items that you sell on the Platform must comply with your Agreement with Deliveroo, including all Applicable Law and Deliveroo Policies. We may suspend the provision of our Services if you are found to be in material breach of these obligations.

Purpose: 

We take customer safety very seriously and we’re confident that our Restaurants do too. Stringent food hygiene processes are essential to ensuring customers are safe and their food is amazing. This policy sets out the food hygiene and safety standards that we expect Restaurants to meet in order to sell their products through the Platform. 

What we expect from our Restaurant Partners:

You are responsible for ensuring that the products that you sell are safe and compliant with Applicable Law.  If you are uncertain about any legal requirements, please seek advice from an expert.  You can also refer to the FSA Food Hygiene for your Business Guidance and FSA Safer Food Better Business.

We expect you to have a food safety management system in place that deals with all aspects of food safety and hygiene for your business in compliance with food hygiene regulations, including (but not limited to):

  • HACCP plans;
  • Cross-contamination;
  • Allergens;
  • Cleaning and Waste;
  • Maintenance;
  • Chilling, defrosting, freezing, cooking; reheating;
  • Temperature control: chilled and hot holding - in particular, while awaiting collection by a Rider;
  • Personal hygiene and fitness to work;
  • Pest Control;
  • COSHH;
  • Takeaway packaging;
  • Staff training;
  • Supplier assurance;
  • Traceability; 
  • Monitoring and auditing; and
  • Recall/withdrawal.
Did this answer your question?