We’ll change your prep time based on your ability to meet the prep time for every order. 

If you would like to reduce your prep time you should aim to have your order ready and handed over to the rider before the estimated pick up time. Our algorithm will reduce your prep time because we’ll assume you will need less time to hand the food over to the rider. If behaviour is consistent, we estimate it takes about 21 days for a restaurant to see a 5 minute change in prep time.

If you would like to increase your prep time, you should aim to have the order ready and handed over to the rider after the estimated pick up time. Our algorithm will increase your prep time because we’ll assume you will need more time to hand the food over to the rider.  

Busy mode

You can also use ‘busy mode’ to give your restaurant more time when you’re too busy and set a minimum delivery time. To find out more about ‘busy mode’, read this help article

Related articles 

Understanding prep times

Where can I check my prep time?

How are prep times set?

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