Introduction

We know that getting paid the right amount and on time is critical to running your restaurant business.

We pay our restaurants on the 1st and the 16th of each month, or the next working day if these days fall on a weekend. We pay via direct deposit to the bank account we have on file. 

You'll receive an email with a PDF and CSV invoice attached. The invoice has both a summary and a detailed breakdown of what you'll be paid. 

Your invoices are also available to download in the Restaurant Hub. Click here to find out more about logging in to the Restaurant Hub

Invoice Overview

Our invoices have two parts: a summary of what you'll be paid and a full breakdown of orders, fees and rebates.  

The first part of the invoice summarises what you owe us and most importantly, what we owe you, including:

  • Total revenue you've earned from orders and the Deliveroo commission paid
  • Additional fees you owe us (e.g. any refunds paid to customers or outstanding fees)
  • Rebates we owe you (e.g. money we're paying you for remade or cancelled orders)

After the summary, in the second part of the invoice we list a full breakdown of each order. There is also a detailed breakdown of the additional fees and rebates, so you can see which orders were cancelled, remade or refunded.

Invoices in your the Restaurant Hub

A years worth of invoices are available to download in the Restaurant Hub in both PDF and CSV format, so it's easy for you to do your accounting. 

FAQs

When will I be paid by Deliveroo?

You'll be paid on the 1st and the 16th of each month, or the next working day if these days fall on a weekend. 

Will I receive an invoice? 

Yes, on the 1st and the 16th of each month you’ll receive an invoice via email with a full breakdown of your orders and the amount you’ll be paid. 

You can also download current and past invoices from the Restaurant Hub.  

I’m not receiving my invoices. How can do I get them?

Please double check your spam folder for emails from Deliveroo. If you haven't received any invoices please email your local partner team with your restaurant name and details. 

You can also download current and past invoices from the Restaurant Hub

How do I check my bank details are correct? 

When you signed up to join Deliveroo, we asked you for your bank details. You can check what bank details we have on file at the bottom of your latest invoice. 

How do I update my bank details?

Email your local partner team to change your bank details. 

I haven't received a payment from Deliveroo, where is it? 

If we've delivered orders for you and you haven't received a payment from us, please email your local partner team to check we have your correct bank account details. 

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